Returns & Refunds Policy

Last updated: 8 October 2026

1. Introduction

This Returns & Refunds Policy applies primarily to eligible consumer product purchases made through Nevinda.

Different arrangements may apply to marketplace sellers, B2B purchases, sourcing projects, wholesale orders, customised products and logistics services.

Nothing in this Policy limits mandatory consumer rights.

2. Consumer Right of Withdrawal

Eligible consumers purchasing online within the European Union generally have the right to withdraw from an eligible purchase within 14 days without giving a reason.

For goods, the withdrawal period generally begins when the consumer, or a person designated by the consumer, receives the goods.

3. How to Exercise Your Withdrawal Right

Customers may exercise an applicable withdrawal right through the withdrawal function provided on nevinda.com or by sending Nevinda a clear statement communicating their decision to withdraw.

Email: info@nevinda.com

4. Commercial Returns

Nevinda may provide an additional commercial return period for eligible products. Where such an extended return period is offered, the applicable period and conditions will be displayed with the product or order information.

This commercial return option does not replace statutory consumer rights.

5. Condition of Returned Goods

Consumers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where handling goes beyond what is necessary for inspection, a reduction for diminished value may apply where permitted by law.

6. Exceptions

Certain goods and services may be legally excluded from withdrawal rights, including:

• Goods made to customer specifications or clearly personalised
• Perishable goods
• Sealed goods unsuitable for return for health or hygiene reasons once unsealed
• Certain digital content
• Certain services where performance has begun or been completed under legally valid conditions

7. Sale and Discounted Items

Discounted or promotional products are not automatically excluded from statutory consumer withdrawal rights.

8. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete or materially different from what was ordered, please contact Nevinda or the responsible seller.

Depending on the circumstances and applicable law, remedies may include:

• Repair
• Replacement
• Price reduction
• Refund

9. Starting a Return

Please provide:

• Your order number
• The product concerned
• The reason for the return where relevant
• Photos where the product is damaged or incorrect

Do not return goods to a manufacturer or supplier unless Nevinda or the contractual seller instructs you to do so.

10. Return Address

The applicable return address will be communicated during the return process.

Where a Netherlands/EU consumer return is handled by NEVINDA GLOBAL LOGISTICS, the applicable Netherlands return location will be communicated to the customer.

11. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for direct return shipping costs where this has been clearly disclosed and is permitted by law.

For defective, damaged or incorrectly supplied products, Nevinda or the responsible seller will bear costs where required by applicable law.

12. Refunds

Valid refunds will be processed within the period required by applicable law.

Where permitted, reimbursement may be withheld until returned goods have been received or evidence of return has been provided.

Refunds will normally be issued through the original payment method unless otherwise agreed.

13. Marketplace Sellers

Where an independent marketplace seller is the contractual seller, the seller may handle the return and refund process in accordance with applicable consumer law and Nevinda marketplace requirements.

14. Business-to-Business Transactions

Consumer change-of-mind rights do not automatically apply to B2B transactions.

Returns and cancellations involving wholesale orders, sourcing projects, procurement services or other business transactions will be governed by the applicable quotation, purchase order or agreement.

15. Logistics, Warehousing and Fulfilment

Freight, shipping, warehousing and fulfilment services are not governed by ordinary consumer product-return procedures.

Applicable cancellation, refund and liability arrangements will be defined by the relevant service agreement or Business & Logistics Terms.

16. Contact

Email: info@nevinda.com
Tel: +31 645 7350 30